TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, make needed corrections and prevent similar reoccurrences.Įxplore the tools you need to achieve TQM. It emphasizes the need for your business to clearly communicate to the customers exactly what you will deliver to avoid misunderstandings.It ensures your business has the expertise and the resources to consistently deliver the expected product or service, and.It requires that your business understand what customers typically expect in a field, industry, or product line,.There are three Total Quality Management components that work toward achieving customer satisfaction: Happy, satisfied customers become repeat customers and they provide word-of-mouth marketing – the most powerful kind. When they expect a certain product or service, and you deliver it without problems and at a fair price, you’ve built a solid customer relationship.
Customers are almost always satisfied when their expectations are met. Use TQM to Improve Customer SatisfactionĪ primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Let’s consider just two examples of how using Total Quality Management can help your business. Why should you implement a Total Quality Management (TQM) program to achieve quality assurance? There is one simple answer when properly planned and implemented TQM will provide substantive financial benefits to your business and add to the bottom line.
0 kommentar(er)
